Cloudflare Outage – Service Impact Notice

Incident Report for PureLink

Postmortem

On 14 July 2025 (UTC), Cloudflare made a change to their service topologies that caused an outage for 1.1.1.1 on the edge, resulting in downtime for 62 minutes for customers using the 1.1.1.1 public DNS Resolver as well as intermittent degradation of service for Gateway DNS.

The outage occurred because of a misconfiguration of legacy systems used to maintain the infrastructure that advertises Cloudflare’s IP addresses to the Internet.

This was a global outage. During the outage, Cloudflare's 1.1.1.1 Resolver was unavailable worldwide.

View the Cloudflare incident report here:
https://blog.cloudflare.com/cloudflare-1-1-1-1-incident-on-july-14-2025/

Posted Jul 21, 2025 - 11:45 NZST

Resolved

Cloudflare has reported that this issue has been resolved.

Posted Jul 15, 2025 - 11:52 NZST

Monitoring

Cloudflare have implemented a fix for this and are currently monitoring the results.
https://www.cloudflarestatus.com/

Posted Jul 15, 2025 - 11:19 NZST

Identified

We’re aware of a widespread outage affecting websites and services that use Cloudflare, which may impact your browsing experience. This issue is on Cloudflare’s end and is affecting providers globally.

Our network remains stable, and we’re monitoring the situation closely. We’ll provide updates as they become available.

Posted Jul 15, 2025 - 10:09 NZST

This incident affected: Core Network, PureLink Wireless, PureLink 4G Wireless, PureLink Voice Services (VOIP, 3CX), PureLink Fibre (Tuatahi, Chorus, Enable), and PureLink Systems (PureLink Portal, PureLink Website).