All Systems Operational
Core Network Operational
90 days ago
100.0 % uptime
Today
PureLink Wireless ? Operational
90 days ago
98.71 % uptime
Today
PureLink 4G Wireless Operational
90 days ago
100.0 % uptime
Today
PureLink Fibre Operational
90 days ago
100.0 % uptime
Today
Tuatahi Operational
90 days ago
100.0 % uptime
Today
Chorus Operational
90 days ago
100.0 % uptime
Today
Enable Operational
90 days ago
100.0 % uptime
Today
PureLink Systems Operational
90 days ago
100.0 % uptime
Today
PureLink Portal Operational
90 days ago
100.0 % uptime
Today
PureLink Website Operational
90 days ago
100.0 % uptime
Today
PureLink Voice Services Operational
90 days ago
100.0 % uptime
Today
VOIP Operational
90 days ago
100.0 % uptime
Today
3CX Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Wireless Equipment Upgrades Feb 27, 2024 19:00-22:30 NZDT
On Tuesday 27th February 2024, we're making some important equipment upgrades to improve your internet experience. Customers will experience a short outage during this period, however should last no longer than 15 minutes.
Posted on Feb 23, 2024 - 16:18 NZDT
Past Incidents
Feb 25, 2024

No incidents reported today.

Feb 24, 2024

No incidents reported.

Feb 23, 2024
Completed - The scheduled maintenance has been completed.
Feb 23, 00:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 20:00 NZDT
Scheduled - Maintenance work on our Wireless network is going to be completed during this time. Customers may experience minor connectivity issues during this time. We do not expect any customer impact until after 10pm.
Feb 22, 09:39 NZDT
Feb 22, 2024
Completed - The scheduled maintenance has been completed.
Feb 22, 01:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 22:00 NZDT
Scheduled - Maintenance work on our Wireless network is going to be completed during this time. Customers may experience minor connectivity issues during this time. We do not expect any customer impact until after 10pm.
Feb 20, 09:14 NZDT
Feb 21, 2024
Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024
Completed - Upgrade work has been completed, and affected customers back online. If you are experiencing any connection issues since this morning, or your connection is offline, please contact us on 0800 100 714 or email us at help@purelink.nz
Feb 17, 15:29 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 07:30 NZDT
Scheduled - We are performing maintenance on our Wireless network covering the Te Mata area. You may experience multiple service interruptions, however these should last no longer than 15 minutes. If you have an outage that lasts longer than 1 hour, please contact us on 0800 100 714.
Feb 8, 12:31 NZDT
Feb 16, 2024
Completed - The scheduled maintenance has been completed.
Feb 16, 01:01 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 20:00 NZDT
Scheduled - Maintenance work on our core network is going to be completed during this time. Customers may experience minor connectivity issues during this time. We do not expect any customer impact until after 10pm.
Feb 15, 14:44 NZDT
Feb 15, 2024
Resolved - Service restored; no further impact identified in monitoring.
Feb 15, 14:35 NZDT
Monitoring - packet loss has been identified with an upstream peer and network traffic has been re-routed to avoid this upstream. performance and monitoring have stabilised. If you are experiencing issues, please call us on 0800 100 714 or email us on help@purelink.nz.
Feb 15, 11:42 NZDT
Identified - Some customers may be experiencing slower speeds or intermittent connectivity. Our team is investigating the issue and will provide updates as we work to resolve it.
Feb 15, 10:46 NZDT
Completed - The scheduled maintenance has been completed.
Feb 15, 01:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 20:00 NZDT
Scheduled - Maintenance work on our core network is going to be completed during this time. Customers may experience minor connectivity issues during this time. We do not expect any customer impact until after 10pm.
Feb 14, 12:08 NZDT
Feb 14, 2024
Completed - The scheduled maintenance has been completed.
Feb 14, 01:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 20:00 NZDT
Scheduled - Maintenance work on our core network is going to be completed during this time. Customers may experience minor connectivity issues during this time. We do not expect any customer impact until after 11pm.
Feb 13, 15:43 NZDT
Feb 13, 2024
Completed - The scheduled maintenance has been completed.
Feb 13, 03:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 22:01 NZDT
Scheduled - We will be undergoing scheduled maintenance at this time. We do not anticipate any customer impact during this window.
Feb 12, 17:19 NZDT
Feb 12, 2024
Feb 11, 2024

No incidents reported.