Some systems are experiencing issues

Past Incidents

8th February 2023

No incidents reported

7th February 2023

No incidents reported

6th February 2023

No incidents reported

5th February 2023

PureLink Wireless Unplanned outage in Cogswell

We have identified an issue with our Cogswell Tower affecting Customers in in the greater Cogswell area. We are unable to access the site this evening due to health and safety however will have technicians out first light Monday the 6th. If you have any questions please call us on 0800 100 714 or email us on help@purelink.nz

  • Our technicians have identified the issue and are currently working on repairs.

    • 4th February 2023

    Portal Unplanned outage - Customers unable to authenticate

    We have identified an issue with our authentication server. Some customers maybe affected by this and have limited access to the internet. Engineers are actively working on resolving this and we expect it to be resolved in the next 30 minutes/

    If you have any questions please call us on 0800 100 714 or email us on help@purelink.nz

  • The authentication issues have been resolved now . If you are still experiencing issues, please try rebooting your router.

    If you have any issues please call us on 0800 100 714 or email us on help@purelink.nz

    • 3rd February 2023

    No incidents reported

    2nd February 2023

    No incidents reported