Wireless Network Outage - Ruapuke / Whaanga Road

Incident Report for PureLink

Resolved

This incident has been resolved.
Posted Jun 05, 2025 - 10:03 NZST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 05, 2025 - 09:50 NZST

Identified

The issue has been identified and a fix is being implemented.
Posted Jun 05, 2025 - 09:39 NZST

Update

Technicians are on site
Posted Jun 05, 2025 - 09:18 NZST

Update

Technicians are currently on their way to the tower site.
Posted Jun 05, 2025 - 07:47 NZST

Update

Technicians were unable to safely access the tower site tonight due to severe weather conditions. We will return tomorrow morning in daylight when conditions are safer.
Posted Jun 04, 2025 - 19:29 NZST

Update

Our field team will be heading to the tower site soon to investigate this further. Due to the weather conditions in the area, it may not be safe for our team to get access to the site tonight
Posted Jun 04, 2025 - 18:27 NZST

Investigating

We are currently investigating an issue affecting internet services in the Ruapuke area.
Posted Jun 04, 2025 - 17:51 NZST
This incident affected: PureLink Wireless.