All Systems Operational
Uptime over the past 90 days. View historical uptime.
Core Network Operational
90 days ago
99.97 % uptime
Today
PureLink Wireless Operational
90 days ago
99.97 % uptime
Today
PureLink 4G Wireless Operational
90 days ago
99.97 % uptime
Today
PureLink Fibre Operational
90 days ago
99.98 % uptime
Today
Tuatahi Operational
90 days ago
99.98 % uptime
Today
Chorus Operational
90 days ago
99.98 % uptime
Today
Enable Operational
90 days ago
99.98 % uptime
Today
PureLink Systems Operational
90 days ago
99.99 % uptime
Today
PureLink Portal Operational
90 days ago
99.99 % uptime
Today
PureLink Website Operational
90 days ago
99.99 % uptime
Today
PureLink Voice Services Operational
90 days ago
99.98 % uptime
Today
VOIP Operational
90 days ago
99.98 % uptime
Today
3CX Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Wireless Equipment Upgrades - Raglan Dec 5, 2023 08:00 - Dec 6, 2023 20:00 NZDT
We will be upgrading our wireless equipment on our Te Akau tower. We don't expect any full outages, however customers may experience short loss of service as we move each customer onto new equipment.

If you experience an outage that exceeds 20 minutes, please contact us on 0800 100 714.
Posted on Nov 29, 2023 - 10:42 NZDT
Past Incidents
Dec 2, 2023
Core Network Maintenance
Completed - The scheduled maintenance has been completed.
Dec 2, 05:01 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 00:01 NZDT
Scheduled - Upgrade work is going to be completed during this time, and we do not expect any impact to customer connections.
Nov 27, 09:37 NZDT
Dec 1, 2023

No incidents reported.

Nov 30, 2023
Core Network Maintenance
Completed - The scheduled maintenance has been completed.
Nov 30, 05:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 00:00 NZDT
Scheduled - Upgrade work is going to be completed during this time, and we do not expect any impact to customer connections.
Nov 27, 09:36 NZDT
Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023
Core Network Upgrades
Completed - The scheduled maintenance has been completed.
Nov 25, 06:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 00:00 NZDT
Scheduled - We are livening up a new datacentre on our core network. There may be short outages during this period while we migrate connections.
Nov 16, 17:05 NZDT
Nov 24, 2023

No incidents reported.

Nov 23, 2023
Urgent Maintenance - Te Akau Wharf
Completed - The scheduled maintenance has been completed.
Nov 23, 15:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 14:00 NZDT
Update - We will be undergoing scheduled maintenance during this time.
Nov 23, 11:25 NZDT
Scheduled - We will be performing some urgent maintenance on our Te Akau Wharf tower at 2:00pm today. Customers will experience a short outage during this time.
Nov 23, 11:25 NZDT
Core Network Maintenance
Completed - The scheduled maintenance has been completed.
Nov 23, 03:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 00:01 NZDT
Scheduled - Upgrade work is going to be completed during this time, and we do not expect any impact to customer connections.
Nov 16, 17:01 NZDT
Nov 22, 2023

No incidents reported.

Nov 21, 2023
Core Network Maintenance
Completed - The scheduled maintenance has been completed.
Nov 21, 05:30 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 01:03 NZDT
Scheduled - We will be performing some maintenance to our core network. We don't expect any outages to customer connections except a short period towards the end of this outage window for all Chorus connections, and some wireless connections.
Nov 16, 17:00 NZDT
Nov 20, 2023

No incidents reported.

Nov 19, 2023
Unplanned Power Outage - Te Uku
Resolved - Mains power has been restored
Nov 19, 01:47 NZDT
Monitoring - We are currently experiencing a power outage at our Te Uku tower. We don't expect any service outage, however will continue to monitor the battery status
Nov 18, 23:20 NZDT
Nov 18, 2023
Unplanned Internet Outage
Resolved - The issue affecting all services has been resolved, and all services are now operating normally.

If you continue to experience any problems, please contact our support team at 0800 100 714, or help@purelink.nz

Thank you for your patience and understanding during this time.
Nov 18, 13:26 NZDT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 18, 13:04 NZDT
Update - We are continuing to investigate this issue.
Nov 18, 13:00 NZDT
Investigating - We are aware of an outage affecting all internet services. Our team is actively working to resolve the issue as quickly as possible. We apologize for any inconvenience and will keep you updated on the progress.
Nov 18, 12:59 NZDT
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